Terms & Conditions

1. These terms and conditions are issued by CRYSTALP Jewellery Ltd (“CRYSTALP”). They cover the use of our Website – www.crystalp.com.au, our online purchasing site and information collected for our database. Please read these carefully and if you have to refer to them at any time please click on the link at the bottom of any page on our website.

2. General

2.1 The Customers purchase of our pieces represents acceptance of these Terms and Conditions of Sale.
2.2 CRYSTALP reserve the right to change these terms and conditions from time to time. Customers will be advised of any changes by email or fax.

3. Orders

3.1 All orders are subject to acceptance by CRYSTALP effective through an order confirmation being forwarded – by either email or fax.
3.2 Once confirmed an order is effective and can only be changed or cancelled with CRYSTALP approval

4. Product Specifications

4.1 CRYSTALP is entitled to change the product specifications anytime without prior notice. Variations resulting from the production process in respect to quantities, colour shades, measurements and product attitudes are accepted.

5. Pricing

5.1 CRYSTALP invoice in AUD and the prices are valid at time of ordering.
5.2 Prices stated are GST Exclusive
5.3 Orders under $500 will incur a freight charge, freight is charged at approximate costs.

6. Terms of Payment for Wholesale Customers

6.1 A customer application must be completed and accepted by CRYSTALP before your order can be confirmed.  Payment is due prior to dispatch until 12 months of trading with CRYSTALP. 
6.2 After 12 months of trading, payment terms can be negotiated with standard payment terms being 30 days from invoice, where title of goods supplied remains with CRYSTALP until full payment has been received.
6.3 Special payment terms may be given from time to time only with the approval of the Company Directors.
6.4 Overdue amounts may incur a penalty of 2.5% per month.
6.5 Reminder letters are automatically sent at the being each month. On receipt of such letter, the Customer has 7 days to pay the outstanding amount. If not paid within 7 days of receipt of the letter, then any outstanding account will be placed in the hands of a debt collector and any costs incurred with the collection of the outstanding amount will be payable by the customer.
6.6 CRYSTALP reserves the right to withhold any orders until the customer’s account is current
6.7 Payments made by Credit Card may incur a Service Charge of 2%.

6a.  Terms of Payment for Direct Sale Customers

6a.1 Sales made through our internet site direct to customers will be approved on receipt of payment.  Goods will not be sent until payment has been received.

6a.2 Payments made by Credit Card may incur a Service Charge of 2%

7. Delivery and Delivery Charges

7.1 Delivery times are based on the monthly ordering cycle and are received from Austria. Orders received by the 10th of each month, should be available to you around the 20th of the month. Orders received after the 10th of the month will be available around the 20th of the following month. CRYSTALP from time to time may vary these dates, dependent on the time of the year or in high use times we may order from Austria twice a month.
7.2 If stock is not available then the pieces on backorder will be cancelled. 
7.3 Freight will be charged only on orders under $500, this will be an approximate cost. Orders over $500 are free of charge.
7.4 Allow 5-8 working days from dispatch (note this is a guideline only).
7.5 On dispatch CRYSTALP will forward you by email or fax the tracking number. It is then your responsibility to ensure that you receive your items.
7.6 We are unable to redirect orders once the pieces have been dispatched.
7.7 CRYSTALP accepts no responsibility for items lost in transit.
7.8 Once you receive your pieces, please check them careful. On receipt of your pieces you have 7 days to advise CRYSTALP of any damages that may have occurred while in transit, otherwise they are deemed to have been accepted in good order.
7.9 Delivery information above may change and CRYSTALP takes no responsibility for late delivery as this may be due to shipment being delayed on a flight or held up in customs before being cleared.

8. Warranty Information and returns
8.1 CRYSTALP guarantees the quality of the material and the production process for 6 months. This guarantee is offered to the direct customer only.
8.2 A Quality Certificate Booklet must accompany each Sale, this booklet is to be stamped with the Retailers details and the date of purchase for the warranty to be valid.
8.3 The Quality Booklet covers the warranty information to the end customer, this booklet describes how to look after your fashion jewellery.
8.4 The warranty covers, manufacturing defects such as faulty clasps, blistered plating, crystal falling out of setting.
8.5 The warranty does not cover any mistreatment of the piece, which may include a chipped crystal, scratched plating or the metal colour has altered from the likes of contact with too much water, perfume, cleaning products or from normal wear and tear.
8.6 As our Jewellery is imported from Austria, we do not repairs pieces, we will order a replacement for the same piece.  In the event that that piece in no longer available then an alternative piece to the same value can be chosen.
8.7 Please note that each piece must be returned with the completed returns form, the quality care booklet and proof of purchase. ** We do not accept returns to change of mind.
8.8 CRYSTALP reserves the right to decline the replacement/credit if the returned goods are deemed to be outside the scope of the warranty
8.9 Freight on warranty items returned to CRYSTALP is the retailers cost. The cost to send the replacement is CRYSTALP’s cost.

Please direct replacements to:

CRYSTALP, C/- P Cazaly 
300 Lower Plains Road, Lethbridge, VIC 3332

9. Trademarks 9.1 The Customer is entitled to use CRYSTALP’s trademarks and copyright visible on all goods and/or the packaging of the goods, any use of brands, logos and names and other property rights further to that is prohibited. The use of property rights in public, no matter what media, is only allowed when approved by CRYSTALP.

10. Online Security and Transmission of Payment Card Data
10.1 CRYSTALP uses the DPS Payment Express Payment Gateway for its online credit card transactions.
10.2 CRYSTALP does not have access to your full card number, this credit card payment is secured by DPS.
10.3 DPS is a Level 1 Service Provider and is compliant to PCI DSS Version 2.0. Visit www.paymentexpress.com for more info on online credit card payments.